Frequently Asked Questions

What is inside a Mystery Beauty Box?

Every Mystery Beauty Box is a surprise and can contain a curated mix of makeup, skincare, haircare and beauty accessories. Contents vary from box to box, giving you the chance to discover exciting products from established and emerging beauty brands.

How much is a Mystery Beauty Box worth?

Our Mystery Beauty Boxes are designed to offer exceptional value, with products worth significantly more than the price you pay. Check the individual product page for the current box price and advertised product value.

Are Mystery Beauty Boxes worth it?

Mystery Beauty Boxes can be a great choice if you enjoy discovering new beauty products and love the excitement of a surprise. They're designed to offer excellent product value while introducing you to makeup, skincare, haircare and beauty products you might not otherwise try.

Is Mystery Beauty Boxes UK a subscription?

No. Our Mystery Beauty Box is a one-off purchase with no monthly subscription or recurring payment. Simply buy a box whenever you fancy a beauty surprise, without having a subscription to cancel.

What beauty brands could I receive?

Our boxes can feature a variety of established and emerging beauty brands across makeup, skincare, haircare and more. The brands and products vary between boxes, and previous products or brands aren't guaranteed to appear in future boxes.

Are the beauty products genuine?

Yes. The beauty products included in our Mystery Beauty Boxes are authentic products sourced from trusted suppliers. We believe discovering new beauty should be exciting, while giving you confidence in the products you receive.

Are the products full-size?

Mystery Beauty Boxes can contain a mix of beauty products depending on the box and current selection. Please check the individual Mystery Beauty Box product description for details about the products and value included in the box you're purchasing.

Are Mystery Beauty Boxes cruelty-free?

We strive to include cruelty-free beauty products wherever possible. However, as our boxes feature a variety of products and brands, we cannot guarantee that every product included will be cruelty-free.

Are Mystery Beauty Boxes vegan?

Our boxes may contain vegan-friendly products, but unless a particular Mystery Beauty Box is specifically described as vegan, we can't guarantee that every product inside will be suitable for a vegan lifestyle.

Can I choose what goes into my Mystery Beauty Box?

No, the surprise is part of the experience! The contents are selected for you and remain a mystery until you open your box. If you prefer choosing specific beauty products, a mystery box may not be the right option for you.

Can I buy a Mystery Beauty Box as a gift?

Absolutely. Mystery Beauty Boxes make exciting gifts for beauty lovers and are ideal for birthdays, Christmas, Mother's Day, thank-you gifts and other special occasion, or simply as an unexpected treat for someone special.

Delivery & Returns

Do you deliver Mystery Beauty Boxes throughout the UK?

Yes, we deliver Mystery Beauty Boxes to customers across the UK. Delivery options, costs and any applicable free-delivery offers are shown at checkout, so you can see the available service before completing your order.

How long does delivery take?

Delivery times depend on the delivery service selected and your location. You'll find the latest estimated delivery information during checkout and in our delivery information, so you know what to expect before placing your order.

Can I return a Mystery Beauty Box?

Returns are subject to our current returns policy and the condition of the products received. Because beauty products can have hygiene and safety considerations, some opened or used items may not be eligible for return. Please refer to our Returns Policy for the latest eligibility and instructions.